Frequently Asked Questions
Everything you need to know about shopping authentic Japanese fashion.
Do you ship internationally from Japan?
Yes, we ship to over 50 countries worldwide. All orders are dispatched from our Tokyo warehouse via DHL or EMS to ensure fast and secure delivery.
How do I determine my size in Japanese clothing?
Japanese sizing often runs smaller than Western standards. We provide detailed measurement charts in centimeters for every garment to help you find the perfect fit.
What is your return policy for fashion items?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all Japanese retail tags still attached.
Are the products authentic and high quality?
Absolutely. We curate only authentic Japanese brands and traditional artisans. Each piece undergoes a rigorous quality check to meet the high standards of Japanese craftsmanship.
Will I have to pay import duties and taxes?
Depending on your country's regulations, you may be responsible for customs fees. These are not included in our shipping rates and are collected by the local courier.
How should I care for traditional fabrics like Indigo or Silk?
Most of our premium garments require gentle hand-washing or professional dry cleaning. Specific care instructions are included on the product page and the inner garment label.